Terms of Service

1. Acceptance & Agreement Formation

1.1 Binding Agreement. These Terms of Service, together with our Privacy Policy and any other policies incorporated by reference (collectively, the “Agreement”), govern your access to and use of the Pull Review platform and all associated services, software, and documentation (the “Service”). By clicking “I Agree,” “Get Started,” or any similar acceptance mechanism, by accessing or using the Service, or by authorizing others to access the Service on your behalf, you acknowledge that you have read, understood, and agree to be bound by this Agreement.

1.2 Capacity and Authority. You represent and warrant that: (a) you are at least eighteen (18) years of age; (b) if you are accepting these Terms on behalf of a company, organization, or other legal entity (“Organization”), you have full legal authority to bind that Organization to this Agreement; (c) if you do not have such authority, you must not accept these Terms or use the Service on behalf of the Organization.

1.3 Updates to Terms. We reserve the right to modify these Terms at any time. When we make material changes, we will provide notice via email or a prominent notice within the Service. Your continued use after the effective date of any modification constitutes acceptance of the modified Terms.

2. Definitions

• “Service” means the Pull Review software-as-a-service platform, including the Slack application, GitHub integration, APIs, automated notification systems, reviewer workload routing engine, daily briefing functionality, and all related software, features, updates, and documentation.
• “Customer” means the individual, company, or other legal entity that has registered to use the Service and is responsible for payment obligations and compliance with this Agreement.
• “User” means any individual authorized by a Customer to access the Service, including employees, contractors, and consultants. All User actions are deemed actions of the Customer.
• “Customer Data” means any data submitted to, processed by, or generated through the Service by Customer or its Users, including GitHub PR metadata, Slack identifiers, channel names, user identifiers, and workflow configurations. Customer Data does not include source code or repository file contents.
• “Confidential Information” means any non-public information disclosed by one party to the other that is designated as confidential or reasonably should be understood to be confidential, including business plans, product roadmaps, pricing, technical architectures, and the specific terms of this Agreement.
• “Third-Party Platforms” means third-party applications the Service integrates with, including Slack and GitHub.
• “Intellectual Property Rights” means all patents, copyrights, trademarks, trade secrets, and all other intellectual or proprietary rights.
• “Early Access Period” or “Beta Period” means the current phase of Service availability during which Pull Review offers access on a limited, pre-general availability basis.

3. Service Description & Early Access

3.1 Overview. Pull Review is a Slack-integrated platform that streamlines GitHub pull request review workflows. It connects to your GitHub organization (accessing PR metadata only, with no access to source code) and Slack workspace to provide automated notifications, intelligent reviewer assignment, review status tracking, and daily briefings.

3.2 Early Access / Beta Status. THE SERVICE IS CURRENTLY IN AN EARLY ACCESS (BETA) PHASE. You acknowledge and agree that:

• Feature Instability. Features may be modified, added, changed, or removed at any time without prior notice.
• No Stability Guarantee. The Service may contain bugs, errors, and defects.
• No SLA. During the Early Access Period, we do not provide any uptime commitments or service level agreements.
• Feedback. By submitting feedback, you grant us a perpetual, irrevocable, royalty-free, worldwide license to use, incorporate, and build upon such feedback without obligation of compensation.

3.3 GitHub API Scope. Pull Review accesses GitHub exclusively for PR metadata (titles, descriptions, authors, reviewers, status, CI status, files changed). Pull Review does NOT access, read, store, or transmit source code.

4. Account Registration & Access

4.1 Account Creation. You must provide accurate, current, and complete information during registration and maintain this information.

4.2 Credential Security. You are solely responsible for the confidentiality and security of your credentials, including passwords, API tokens, and OAuth tokens. Use strong passwords and enable multi-factor authentication where available.

4.3 Unauthorized Access Notification. You must immediately notify us at support@getpullreview.com of any actual or suspected unauthorized access to your account or any security incident.

4.4 Responsibility. You are fully responsible and liable for all activities that occur under your account.

5. Acceptable Use Policy

You may use the Service solely for internal business purposes related to engineering workflow coordination. You agree not to, and will not permit any User or third party to:

• Reverse Engineering: Decompile, disassemble, reverse engineer, or attempt to derive the source code or internal architecture of the Service.
• Competitive Intelligence: Access the Service to build a competing product, benchmark against competitors, or gather competitive intelligence.
• Unauthorized Access: Probe, scan, or test vulnerabilities; breach security or authentication measures; or access unauthorized accounts, data, or systems.
• Malicious Code: Upload or introduce viruses, worms, trojans, ransomware, or any other malicious code.
• Automated Abuse: Access the Service via bots, scrapers, or scripts that exceed normal usage patterns or circumvent rate limits.
• Interference: Disrupt the integrity, performance, or availability of the Service.
• Unauthorized Resale: Resell, sublicense, rent, or transfer access to the Service without written authorization.
• Illegal Activities: Use the Service in violation of any applicable law.
• Third-Party Terms Violations: Use the Service in a manner that violates Slack's or GitHub's terms of service.

Violations may result in immediate suspension or termination without notice. We reserve the right to cooperate with law enforcement for suspected illegal activity.

6. Customer Data & Privacy

6.1 Ownership. As between Pull Review and Customer, Customer retains all right, title, and interest in Customer Data. We claim no ownership rights in Customer Data.

6.2 Data Processor Role. With respect to personal data processed through the Service, Pull Review acts as a data processor (or service provider under CCPA) on behalf of Customer as data controller. A separate Data Processing Agreement (DPA) is available upon request at support@getpullreview.com.

6.3 Privacy Policy. Our collection and use of personal data is governed by our Privacy Policy, incorporated into this Agreement by reference.

6.4 Customer Warranties. Customer warrants that: (a) it has all necessary rights and consents to submit Customer Data; (b) Customer Data does not infringe third-party rights; (c) Customer's use of the Service complies with applicable laws.

6.5 Sensitive Data. Customer agrees not to submit sensitive or special category personal data (health information, financial account numbers, government IDs, biometric data) unless expressly authorized in a separate written agreement.

7. Intellectual Property

7.1 Pull Review Ownership. Pull Review and its licensors retain all right, title, and interest in the Service, including all Intellectual Property Rights — software, source code, algorithms, architecture, UI design, visual elements, branding, documentation, and all improvements.

7.2 License to Use the Service. Subject to your compliance with this Agreement, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes during the term.

7.3 No Transfer of IP. Nothing in this Agreement transfers any Intellectual Property Rights from Pull Review to Customer.

7.4 Feedback. If you provide feedback or suggestions, you assign to Pull Review all right, title, and interest in such feedback. We may use it for any purpose without obligation or compensation.

8. Confidentiality

8.1 Obligations. Each party agrees to: hold the other's Confidential Information in strict confidence using at least the same degree of care it uses for its own; not disclose Confidential Information to third parties without prior written consent; and use Confidential Information solely for purposes of this Agreement.

8.2 Permitted Disclosure. Each party may disclose to employees, contractors, and advisors who have a need to know and are bound by equivalent confidentiality obligations.

8.3 Compelled Disclosure. If compelled by law, the receiving party shall provide prompt notice (to the extent permitted), cooperate in seeking protective orders, and disclose only the minimum required.

8.4 Exceptions. Obligations do not apply to information that: is publicly available through no fault of the receiving party; was already known; is independently developed; or is received from a third party without restriction.

8.5 Survival. Confidentiality obligations survive termination for three (3) years; trade secret obligations survive as long as the information remains a trade secret.

9. Fees & Payment

9.1 Current Plans. As of the Last Updated date, Pull Review offers:

• Hobby Plan (Free): Access for teams of up to five (5) active developers with a subset of features.
• Founding Member Plan: Full feature access for $20/month (or as presented at time of subscription).

9.2 Pricing Subject to Change. ALL PRICING IS SUBJECT TO CHANGE. We will provide at least 30 days' advance written notice before any fee increase applicable to your current plan takes effect. If you do not accept new pricing, you must cancel before the effective date.

9.3 Billing. For paid plans, fees are billed in advance on a monthly or annual basis. You authorize us (or our payment processor) to charge your designated payment method.

9.4 Taxes. All fees are exclusive of applicable taxes. Customer is responsible for all taxes except those based on Pull Review's net income.

9.5 Refunds. Except as required by law, all fees paid are non-refundable.

10. Warranties & Disclaimers

10.1 Limited Warranty. Pull Review warrants that the Service will perform materially in accordance with the Documentation under normal use conditions, and that we will not knowingly introduce malicious code. Your sole remedy for breach of this warranty is for Pull Review to correct the non-conformity or terminate the Agreement with a refund of prepaid fees.

10.2 Disclaimer. EXCEPT FOR THE LIMITED WARRANTY ABOVE, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND. WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

10.3 Beta Disclaimer. DURING THE EARLY ACCESS PERIOD, THE SERVICE IS PROVIDED WITHOUT ANY WARRANTY WHATSOEVER. CUSTOMER USES THE SERVICE DURING EARLY ACCESS ENTIRELY AT ITS OWN RISK.

10.4 Jurisdictional Limitations. Some jurisdictions do not allow the exclusion of implied warranties. In such cases, our warranties are limited to the minimum scope and shortest duration permitted by law.

11. Limitation of Liability

11.1 Exclusion of Consequential Damages. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PULL REVIEW BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOSS OF PROFITS, REVENUE, BUSINESS, OR GOODWILL; LOSS OF DATA OR COST OF DATA RECOVERY; OR BUSINESS INTERRUPTION, REGARDLESS OF WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.2 Aggregate Liability Cap. OUR TOTAL CUMULATIVE LIABILITY SHALL NOT EXCEED THE GREATER OF: (a) THE FEES ACTUALLY PAID BY CUSTOMER IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (b) ONE HUNDRED US DOLLARS (USD $100.00). For Hobby (free) plan users, the total liability cap is FIFTY US DOLLARS (USD $50.00).

11.3 Exceptions. These limitations do not apply to: indemnification obligations (Section 12); breach of confidentiality (Section 8); gross negligence or willful misconduct; death or personal injury caused by negligence; or any liability that cannot be excluded by applicable law.

12. Indemnification

12.1 By Pull Review. We shall defend, indemnify, and hold harmless Customer from third-party claims arising from: (a) allegations that the Service infringes third-party Intellectual Property Rights; or (b) our gross negligence or willful misconduct.

12.2 By Customer. Customer shall defend, indemnify, and hold harmless Pull Review from claims arising from: (a) Customer's use of the Service in violation of this Agreement; (b) Customer Data, including any claim it infringes or violates third-party rights; (c) Customer's breach of representations or warranties; or (d) Customer's gross negligence or willful misconduct.

12.3 Procedure. The indemnified party shall promptly notify the indemnifying party, grant sole control over defense and settlement (without admitting fault or restricting the indemnified party's rights without consent), and provide reasonable cooperation.

13. Term & Termination

13.1 Term. This Agreement commences when you first accept it or access the Service and continues until terminated.

13.2 Termination by Customer. You may terminate at any time by discontinuing use, cancelling your account, and notifying us at support@getpullreview.com.

13.3 Termination for Cause. We may terminate immediately if Customer: (a) materially breaches and fails to cure within 30 days of written notice; (b) breaches the Acceptable Use Policy or IP provisions; (c) becomes insolvent; or (d) engages in conduct posing a legal, reputational, or security risk.

13.4 Suspension Rights. We may immediately suspend access if: your account appears compromised; your use is causing harm; we are required by law; or payment is 30+ days overdue.

13.5 Data Deletion. Following termination, we will retain Customer Data for 30 days, during which you may request export. After that period, data will be deleted except where required by law.

13.6 Survival. Sections 2, 6.1, 7, 8, 9 (outstanding payment), 10.2, 11, 12, 13.5, 16, and 17 survive termination.

14. Third-Party Integrations

14.1 Dependency. The Service fundamentally depends on Slack and GitHub. We have no control over their operation, availability, or terms. The Service may be affected by changes to, or outages of, these platforms.

14.2 Third-Party Terms. Your use of Slack and GitHub is governed by their respective terms of service. You are responsible for ensuring compliance. Pull Review is not a party to any agreement between you and Slack or GitHub.

14.3 No Warranty. PULL REVIEW MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO SLACK, GITHUB, OR ANY OTHER THIRD-PARTY PLATFORM, INCLUDING THEIR AVAILABILITY, RELIABILITY, OR CONTINUED SUPPORT FOR OUR INTEGRATIONS. API CHANGES BY THESE PLATFORMS THAT ADVERSELY AFFECT THE SERVICE ARE NOT A BREACH OF THIS AGREEMENT.

14.4 Platform Changes. If Slack or GitHub modify their APIs in a way that materially impacts the Service, we will use commercially reasonable efforts to adapt. However, we cannot guarantee full functionality will be maintained.

15. Force Majeure

Neither party shall be liable for delay or failure to perform (other than payment obligations) caused by circumstances beyond reasonable control, including: acts of God, natural disasters, war, terrorism, government actions, epidemics or pandemics, labor disputes, telecommunications failures, power outages, or acts of third-party service providers.

The affected party shall promptly notify the other, use reasonable efforts to mitigate, and provide regular updates. If a Force Majeure Event continues for 60 or more consecutive days, either party may terminate without liability, with a prorated refund of prepaid fees.

16. Governing Law & Disputes

16.1 Governing Law. [This section will be finalized upon incorporation. The governing law is anticipated to be the State of Delaware, United States of America, or the jurisdiction of incorporation, without regard to conflict of laws principles.]

16.2 Dispute Resolution. The parties agree to attempt good-faith negotiation for 30 days before initiating formal proceedings.

16.3 Binding Arbitration. Disputes not resolved through negotiation shall be settled by binding arbitration conducted by a single arbitrator in the English language. [Arbitration body and seat to be determined upon incorporation.]

16.4 Class Action Waiver. TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO BRING OR PARTICIPATE IN CLASS, CONSOLIDATED, REPRESENTATIVE, OR COLLECTIVE ACTIONS.

16.5 Exceptions. Either party may seek injunctive relief from a court of competent jurisdiction to prevent irreparable harm without waiving the right to arbitration.

16.6 EU/UK Users. EU and UK residents may bring disputes before courts of their place of residence. The class action waiver does not apply where it conflicts with applicable EU or UK law.

16.7 California Residents. California residents may opt out of mandatory arbitration by emailing support@getpullreview.com within 30 days of first accepting these Terms.

17. General Provisions

17.1 Entire Agreement. This Agreement, together with the Privacy Policy and any DPA, constitutes the entire agreement and supersedes all prior negotiations, agreements, and understandings.

17.2 Severability. If any provision is held invalid, the remaining provisions remain in full force. The invalid provision shall be modified to the minimum extent necessary.

17.3 Assignment. Customer may not assign this Agreement without our prior written consent. Pull Review may freely assign in connection with a merger, acquisition, or sale of assets with written notice.

17.4 Notices. All notices shall be in writing and sent to:

• To Pull Review: support@getpullreview.com [Physical address to be added upon incorporation]
• To Customer: The email address provided during registration.

17.5 No Waiver. No failure or delay by either party in exercising any right shall operate as a waiver.

17.6 Relationship. The parties are independent contractors. Nothing in this Agreement creates a partnership, joint venture, employment, or agency relationship.

17.7 Export Compliance. Customer agrees to comply with all applicable export control laws and represents that it is not located in a sanctioned territory or on a restricted party list.